Mark Benioff’s Bold Shift: Why the Salesforce CEO Is Leaving ChatGPT Behind for Google’s Gemini 3

Salesforce CEO Mark Benioff has made waves in the tech community by announcing his decision to stop using ChatGPT, the popular AI chatbot developed by OpenAI, the Microsoft-backed company that has dominated the AI conversation for years. Instead, Benioff is convinced that Google’s new AI model Gemini 3 represents a monumental leap forward and better meets the needs of today’s enterprise world. This decision marks a significant moment in the rapid evolution and fierce competition within artificial intelligence technology.

Benioff’s journey with ChatGPT spanned over three years of daily use. During that time, the chatbot became a trusted tool for everything from creative brainstorming to coding help and business efficiency. However, after testing Google’s Gemini 3 for just two hours, he boldly declared he would not be returning to ChatGPT. What’s most striking about his statement is the overwhelming praise he gave Gemini 3, describing it as an insane leap in capabilities. He pointed to several key improvements reasoning ability, speed, image and video processing that altogether create a more intelligent, versatile and faster AI experience.​

The impressive performance of Gemini 3 comes at a time when AI models are becoming a cornerstone for many industries, including Salesforce itself, which integrates AI into its customer relationship management platforms. Benioff’s move is not just a personal preference but signals a broader industry trend where advancements can quickly shift who leads the AI race. His endorsement has fueled further debate around the future of AI, suggesting that Google’s multimodal approach, which seamlessly handles text, images, videos and code, may set a new standard.​

Mark Benioff didn’t just focus on Gemini 3’s technical specs he spoke about the overall user experience and how it made him feel like the AI world had fundamentally changed again. According to him, Gemini 3’s reasoning is sharper, and its ability to provide answers that combine various types of media in real-time offers a richness that surpasses ChatGPT. This ability to synthesize complex information across formats gives it an edge, especially for professionals who deal with diverse data types daily.​​

Benioff’s endorsement shines a spotlight on the competitive landscape between major tech giants Google and OpenAI. Satya Nadella’s Microsoft has heavily backed OpenAI, making ChatGPT one of the most visible AI tools globally. On the other hand, Google’s DeepMind division has been tirelessly developing the Gemini series, positioning itself as a worthy challenger. Benioff’s preference could influence other enterprise leaders and developers who watch his moves closely, as Salesforce is a significant player in the tech ecosystem.​

While Benioff’s enthusiasm for Gemini 3 is clear, it’s worth noting that this shift also reflects the rapid pace at which AI technology and user expectations are evolving. AI platforms are no longer judged just on natural language processing but on how well they handle multimodal intelligence where images, videos and code aren’t afterthoughts but integral parts of the system. This evolution has profound implications for work, creativity and problem-solving in businesses worldwide.​

Ultimately, Benioff’s public switch away from ChatGPT to Gemini 3 encapsulates the competitive spirit driving AI innovation today. It shows how quickly fortunes can change when a platform offers a demonstrably better product. For users and companies relying on AI, this moment underscores the importance of staying abreast of new developments and being willing to embrace change when technology advances in meaningful ways.​

Mark Benioff’s declaration is more than a personal preference it is a landmark in the AI field that highlights Gemini 3’s promise and the intense rivalry shaping the sector. With each breakthrough, the AI landscape transforms rapidly, creating new opportunities and challenges alike. Salesforce’s CEO choosing Google’s AI model signals the dawn of a new chapter in how artificial intelligence will power business and innovation going forward.​